Your licenses
This page shows you what the Licenses area holds, what a single license detail page tells you, and what happens when you cancel.
The Licenses page
Section titled “The Licenses page”monaiq.com/manage/licenses lists everything you have bought or are trialing, across every seller you have bought from. A paid purchase takes a minute or two to appear there, because provisioning runs after checkout completes rather than during it.
Opening a license takes you to its detail page.
What a license detail page tells you
Section titled “What a license detail page tells you”- The features it unlocks. These are the features the seller attached to the offering you bought. They are what the product checks when it decides what you are allowed to do.
- Its billing plan. The price and the schedule you are on, or the fact that you are on a trial.
- Its credentials, if the product needs a key to run. See below.
- Its cancel controls, if it is a subscription.
A license is Active while it is paid up and running. It becomes Suspended if a payment fails, and stays that way until a payment succeeds. It becomes Cancelled once a cancellation takes effect.
Credentials
Section titled “Credentials”Some products need a key from you before they will run. Where that is the case, the credentials are on the license detail page, and your API key is on monaiq.com/manage/credentials, which shows “Your API key” and mints one the first time you visit.
Credentials are only ever shown inside your signed-in account. Monaiq never sends a key by email, so an email that contains one did not come from us. If you are wiring a key into an application, Credentials and keys explains the formats and how rotation works.
Cancelling a subscription
Section titled “Cancelling a subscription”Cancel from the license detail page. Access continues to the end of the period you have already paid for, and stops at that date. You are not cut off at the moment you cancel.
Until that date you can change your mind. The license detail page offers “Keep subscription”, which undoes the pending cancellation and puts you back on the normal schedule. You also get an email when the cancellation is pending and another when it takes effect.
If a payment fails
Section titled “If a payment fails”The subscription is suspended until payment succeeds. Payment is retried automatically, so a failure that was temporary often clears on its own. If it does not, the fix is usually the card: update it from Billing, and access resumes once a payment goes through. Billing and payment methods walks through that page.
Trials
Section titled “Trials”A trial license sits in the same list as everything else and has the same detail page. Because trials do not auto-renew, a trial ends on its own after 7 days rather than turning into a paid subscription.