Your licenses

This page shows you what the Licenses area holds, what a license page and a seat page tell you, and what happens when you cancel.

The Licenses page

monaiq.com/manage/licenses lists everything you have bought or are trialing, across every seller you have bought from — one row per license, with its seat count. A paid purchase takes a minute or two to appear there, because provisioning runs after checkout completes rather than during it.

Opening a row takes you to the license page.

The license page

What you bought. Its name, seller, how it is billed, status, when it started and when its term ends or renews.
Its seats. Every seat of the license, each with its own page — where its features and that seat’s own usage are. See below.
Its billing. The schedule you are on, how far it is paid, and its cancel controls if it is a subscription.
Its invoices, and your account’s details.

A license is Active while it is paid up and running. It becomes Suspended if a payment fails, and stays that way until a payment succeeds. It becomes Cancelled once a cancellation takes effect. Every seat of a license shares its status and its term, whenever the seat was added.

The seat page

A seat is one unit of a license. Its page shows the features the seller attached to the offering — what the product checks when it decides what you are allowed to do — the same features on every seat of the license, but with this seat’s own usage against them. It also shows the seat’s own credentials, if the product needs a key to run. “View license” goes back to the license it belongs to.

Seats

Every seat of a license shares its price: the offering’s price for each seat, charged on the first payment and on every renewal. One seat is the default, and a purchase of one seat is simply a license of one seat.

Your licenses list shows a license once, with its seat count. Each seat has its own page and its own credentials, so one seat can be given to one person.

An owner of your account can add seats or retire a seat from the Seats panel of the license page while the subscription is active. Adding seats charges your card for the rest of the current billing period; retiring a seat credits your account for it, revokes that seat’s credentials, and the product refuses it the next time it checks. The last seat is not retired: cancel the subscription instead. A one-time purchase keeps the seats it was bought with.

Credentials

Some products need a key from you before they will run. Where that is the case, it is a credential for that one seat, and you issue it on the seat page. It is shown once, at issue, so copy it then; issue another and revoke the old one if you lose it. Separately, your account API key — for calling Monaiq’s own APIs from a server of your own — is on monaiq.com/manage/credentials, which shows “Your API key” and mints one the first time you visit.

Credentials are only ever shown inside your signed-in account. Monaiq never sends a key by email, so an email that contains one did not come from us. If you are wiring a key into an application, Credentials and keys explains the formats and how rotation works.

Cancelling a subscription

Cancel from the license page. Access continues to the end of the period you have already paid for, and stops at that date, for every seat of the license. You are not cut off at the moment you cancel.

Until that date you can change your mind. The license page offers “Keep subscription”, which undoes the pending cancellation and puts you back on the normal schedule. You also get an email when the cancellation is pending and another when it takes effect.

If a payment fails

The subscription is suspended until payment succeeds. Payment is retried automatically, so a failure that was temporary often clears on its own. If it does not, the fix is usually the card: update it from Billing, and access resumes once a payment goes through. Billing and payment methods walks through that page.

Trials

A trial sits in the same list as everything else and has the same license page. Because trials do not auto-renew, a trial ends on its own after 7 days rather than turning into a paid subscription.