Pricing and fees
This page states what selling on Monaiq costs you, and what your customers pay.
What Monaiq charges
Section titled “What Monaiq charges”Monaiq’s fee is 7% of each sale. The rest of the sale is yours and reaches you as a Stripe payout to your bank account. There is nothing to pay up front and nothing to set up beyond your Stripe onboarding.
For a subscription, the fee applies to every payment, not just the first one. We bill your customer each period, and 7% of each of those payments is the platform fee.
| Item | Value |
|---|---|
| Platform fee | 7% of each sale |
| Free trial | 7 days wherever one is offered, the same length everywhere |
| Notice before a fee change | 30 days |
| Fee on a refunded sale | Reversed in proportion to the refund |
7% is the rate every seller starts on. The fee is set per seller, so a different rate is possible, but it is something we would agree with you rather than something you set.
When the rate can change
Section titled “When the rate can change”You get 30 days’ notice before your fee rate changes. The rate in force at the time of a sale governs that sale, so a change never reaches back into money you have already taken.
What happens on a refund
Section titled “What happens on a refund”You issue refunds yourself, from the invoice detail page in the portal. When you do, the platform fee is reversed in proportion to the amount refunded: refund half a sale and half the fee comes back.
Note that a refund does not by itself end the buyer’s license. Returning the money and withdrawing access are separate things. Get paid covers the refund flow.
What your buyers pay
Section titled “What your buyers pay”Your buyers pay the price you set, on the schedule you set, in the currency you set. Monaiq does not add anything to your price at checkout.
Prices are shown to buyers with a currency symbol where there is a familiar one, and with the currency code otherwise.
| Currency | Shown to buyers as |
|---|---|
| US dollar (USD) | $ |
| Canadian dollar (CAD) | CA$ |
| Euro (EUR) | € |
| Pound sterling (GBP) | £ |
| Any other currency | The currency code |
Where an offering has a free trial, it runs 7 days and lets a buyer start without paying. Trials do not auto-renew. Products and offerings explains how price, schedule and trial fit together on an offering.
Getting paid
Section titled “Getting paid”Payouts run through Stripe, to the bank account you gave Stripe during onboarding. Monaiq never sees your bank details or your customers’ card details. Get paid covers invoices, payouts and failed customer payments.
The agreement of record
Section titled “The agreement of record”The seller agreement is the document that states the fee, the notice period and everything else about selling here. Where this page and the agreement differ, the agreement is what governs.