Get paid

This page covers the money after a sale: how invoices work, how payouts reach you, how you refund, and what happens when a customer’s payment fails.

Invoices

Your invoices are on the Invoices page in the portal. You can see the list, open any invoice in detail, and create one yourself when you need to bill something outside the normal schedule.

Most of the time you do not create anything. We bill each of your customers every period and raise the invoice for it.

Status	What it means
Draft	The invoice has not been issued yet.
Finalized	The invoice has been issued and is awaiting payment.
Paid	The invoice has been paid.

An invoice for a subscription with a consumption overlay carries both parts: the recurring price for the period, and the usage that was reported against your rate-limited features during it. Analytics is where you look at that usage before it becomes a line.

Payouts

You are paid by Stripe, to the bank account you gave it during onboarding. Monaiq’s 7% fee comes off the sale and the rest is yours. Monaiq never sees your bank details or your customers’ card details.

If payouts are not arriving, your Stripe account is the place to look. Stripe holds the payout relationship and tells you directly if it still needs something from you. Pricing and fees states the fee and the notice you get before it changes.

Refunds

You issue refunds, not Monaiq. Open the sale on the Invoices page and refund from the invoice detail page.

The platform fee is reversed in proportion to what you refund. Refund half the sale and half the fee comes back to you.

Caution

A refund does not by itself end the buyer’s license. Returning the money and withdrawing access are separate things, so a refunded customer keeps working access until the license itself is cancelled.

When a customer’s payment fails

The subscription is suspended until the payment succeeds. Suspension is not cancellation: nothing is deleted, and the customer’s payment is retried automatically.

The customer fixes it from their own billing page at monaiq.com/manage/billing, where they can update the payment method for each seller they buy from. Monaiq emails them when a payment fails and when a card is about to expire, so you usually do not need to chase it yourself.

When a customer cancels

Access continues to the end of the period they have already paid for, then stops. Until that date they can undo it with “Keep subscription” on their license, so a cancellation is not final the moment it is made.

Free trials are the other end of the same rule: a trial runs 7 days and does not auto-renew, so a trial that is not converted simply ends.